Privacy Policy

This privacy policy describes how Elah Health (Dr M Rossouw Inc) collects, uses, stores, and protects your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA).

Information we collect

When you request a consultation or contact us, we collect your name, contact details, consultation type, and any information you choose to share in your message. During consultations, we collect the health information you provide as part of your care.

Why we collect it

To arrange and conduct your consultation, communicate with you about your care, and maintain the medical records required by law.

How we store and protect it

Data is stored securely and access is restricted to the practitioner and authorised staff. We use industry-standard security measures.

Data retention

Medical records are retained for the periods required by HPCSA guidelines. Other personal information is retained only for as long as necessary for the purpose it was collected.

Your rights

You have the right to access, correct, or request deletion of your personal information. Contact the Information Officer to exercise these rights.

Third-party processors

We use a secure video platform for consultations and a reputable hosting provider for this website. [CONFIRM: list of specific processors to be finalised.]

Information Officer

Dr Maretha Rossouw — drmaretha@elahhealth.co.za [CONFIRM]